F.A.Q

📦 What are your shipping times?
We take 1–2 days to process your order. Delivery usually takes 8 to 14 business days.

🌍 Which countries do you ship to?
We currently ship to UK .

🚚 Where are your orders shipped from?
Our offices are located in the UK, and we ship orders from our international warehouse in China.

📸 I received a damaged item. What should I do?
We're sorry to hear that. Please email a photo of the damaged item to contact@balouly.co.uk and we’ll send a replacement as quickly as possible.

⏳ I haven’t received my order yet. What’s going on?
International shipping can sometimes take longer due to customs delays. You can track your package at any time. Still need help? Contact us at contact@likaly.co.uk.

💰 Do you have a refund policy?
Yes! You can request a refund within 30 days of purchase if the product is unused and not on sale. See our Return Policy for full details.